SUPPORT & FREQUENTLY ASKED QUESTIONS
We are here to help!
97% of the technical problems we see can be solved with the answers to the issues below.
Please read those first.
If this doesn’t help feel free to contact us and our info is down below.
A FEW COMMON ISSUES TO KNOW
• Your Subscription / Streaming training is on the “My Account” page. Just log in and scroll down.
• Please use Firefox or Chrome browsers if you can, they work best for now.
• The download files are BIG! Please let them fully download before clicking on them to expand.
• Download 1-2 files at a time. Then you can watch some while downloading others!
Download & Playback Issues?
Our system is currently download to own and for a very good reason … quality! Streaming often degrades the quality of video and audio. In our training we will make very minor adjustments at times and if the streaming reduces the quality of the audio you might not hear what we want you to. You can store the files on our drives, download sections whenever you want, and re-download them later too!
You do NOT have to download all the files at once.
Most often this is because the email ended up in a spam folder. Please check there first and feel free to contact us if this didn’t fix the issue. We are happy to help!
To view videos or download your training go to “Profile” which is in the upper right hand corner, the navigation menu or click here.
Once you do that look on the left side for “Orders”.
Click on any of those and you can select “View” then click to watch or download.
To download a section just select the blue text (on the right) with the name of the section you want to download. Enjoy!
When you set up an account from us we send email to you from “SOTP”.
Search for these emails and they will have a lot of helpful info about your account and purchases. Just a friendly reminder!
We can help you find the exact training you need, and if our existing training series don’t fit your needs we will create a bundle for you!
Plus we’ll give the same discount we do for our other bundles so you will save money!