SUPPORT & FREQUENTLY ASKED QUESTIONS
We are here to help!
97% of the technical problems we see can be solved with the answers to the issues below.
If this doesn’t help feel free to contact us and our info is down below.
A FEW COMMON ISSUES TO KNOW
• Your Subscription / Streaming training is on the “My Account” page. Just log in and scroll down.
Groupon Customers – Please Read
• Read thru your Groupon receipt under “How to Use” and it will clearly explain how to redeem your subscription.
• Please use Firefox, Chrome, or Safari browsers if you can, they work best for now.
• If you are downloading files to own the download files are BIG! Please let them fully download before clicking on them to expand.
• Download 1-2 files at a time. Then you can watch some while downloading others!
Download & Playback Issues?
Our system is streaming via subscriptions (like Netflix), or download to own.
For either you want to start at the “My Account” page and simply follow the instructions. We built it to work like several other modern sites so it should be intuitive and easy.
You do NOT have to download all the files at once. Please download a couple at a time only.
Most often this is because the email ended up in a spam folder. Please check there first and feel free to contact us if this didn’t fix the issue. We are happy to help!
To view videos or download your training go to “Profile” which is in the upper right hand corner, the navigation menu or click here.
Once you do that look on the left side for “Orders”.
Click on any of those and you can select “View” then click to watch or download.
To download a section just select the blue text (on the right) with the name of the section you want to download. Enjoy!
When you set up an account from us we send email to you from “SOTP”.
Search for these emails and they will have a lot of helpful info about your account and purchases. Just a friendly reminder!
We can help you find the exact training you need, and if our existing training series don’t fit your needs we will create a bundle for you!
Plus we’ll give the same discount we do for our other bundles so you will save money!